Claims manager (m/f/x)

Offer published on 04/06/2023.

Region of Namur

CDI - Part time (20 hours per week)

What are your responsibilities?

As a claims manager, you will be in charge of opening and managing claims for our clients, mainly companies but also self-employed and some individuals.

You register the claim internally and with the insurers after verifying the coverage and the data received from the client;
You proactively communicate with the client to ensure the accuracy of the return and to gather all necessary information;
When it is useful, you quickly mandate an expert;
You define the priorities according to the file, and establish an agenda for the follow-up;
You communicate with the customer in a proactive, clear and pleasant manner;
You follow up on the sending and receipt of documents used for compensation or recourse;
You react immediately in case of problems with the interpretation of coverage, and/or incorrect statements;
You inform the account manager spontaneously of the progress of the files;
When necessary, you will call a meeting with your managers to find solutions to possible blockages.

What are your skills?

You have the required experience for at least one year;
You have a degree in economics or law, or can demonstrate experience in these areas.
Your professionalism helps you ask the right questions, understand your customers and seek a personalized solution. Your customers' satisfaction is your priority.
Your sense of responsibility allows you to set your priorities and structure your work independently.
You are fluent in French, both orally and in writing, and have a good command of spelling. Knowledge of Dutch and/or English is a plus.
You are familiar with Microsoft Office software.
As a member of the team, you contribute to the good atmosphere in the office.

What we offer:

A position in our new office where you can combine the benefits of a small, close-knit team and personal contact with the stability of a large and ambitious company.
A wide range of education and training.
The attention paid to your well-being: good working atmosphere, flexible working hours, autonomy, opportunities for development, etc.
A full-time, open-ended contract with an attractive compensation package, including benefits.
An enthusiastic and dynamic team that will be happy to welcome you to the department.

Interested?

Send your application by email to info@avesta.be !