Claims manager (m/f/x)

Offer published on 04/06/2023.
Region of Namur
CDI - Part time (20 hours per week)

What are your responsibilities?

As a claims manager, you will be in charge of opening and managing claims for our clients, mainly companies but also self-employed and some individuals.
  • You register the claim internally and with the insurers after verifying the coverage and the data received from the client;
  • You proactively communicate with the client to ensure the accuracy of the return and to gather all necessary information;
  • When it is useful, you quickly mandate an expert;
  • You define the priorities according to the file, and establish an agenda for the follow-up;
  • You communicate with the customer in a proactive, clear and pleasant manner;
  • You follow up on the sending and receipt of documents used for compensation or recourse;
  • You react immediately in case of problems with the interpretation of coverage, and/or incorrect statements;
  • You inform the account manager spontaneously of the progress of the files;
  • When necessary, you will call a meeting with your managers to find solutions to possible blockages.

What are your skills?

  • You have the required experience for at least one year;
  • You have a degree in economics or law, or can demonstrate experience in these areas.
  • Your professionalism helps you ask the right questions, understand your customers and seek a personalized solution. Your customers' satisfaction is your priority.
  • Your sense of responsibility allows you to set your priorities and structure your work independently.
  • You are fluent in French, both orally and in writing, and have a good command of spelling. Knowledge of Dutch and/or English is a plus.
  • You are familiar with Microsoft Office software.
  • As a member of the team, you contribute to the good atmosphere in the office.

What we offer:

  • A position in our new office where you can combine the benefits of a small, close-knit team and personal contact with the stability of a large and ambitious company.
  • A wide range of education and training.
  • The attention paid to your well-being: good working atmosphere, flexible working hours, autonomy, opportunities for development, etc.
  • A full-time, open-ended contract with an attractive compensation package, including benefits.
  • An enthusiastic and dynamic team that will be happy to welcome you to the department.


Send your application by email to !