Personal data respect policy

AVESTA Insurance makes it a point of honour to respect the privacy of individuals with whom they come into contact. To this end, we make every effort to comply with the legislation in force in this area.
We have established this policy in order to inform you as fully and clearly as possible about the processing of your personal data. We also reserve the right to modify this policy in order to improve it and we guarantee that the latest version of this policy will be available on the site under the "Privacy" tab.
We are available at the following address info@avesta.be to answer any questions about this policy and the processing of your data

1. The data we process.

Within the framework of our activities, AVESTA Insurance is led to process personal data concerning you that you, or a member of your close relations (family), have given us, these can be :

Personal information: name, address, e-mail, telephone number, gender, marital status, family information, date and place of birth, employer, job title and work experience, relationship to the insured, beneficiary or claimant, including contact information for minors in your family as insureds or beneficiaries.
Identification information: national identification number, identity card number, driver's license number.
Financial information: bank account number, income information and other financial information.
Information about the insured risk that may contain Personal Data and may include, only to the extent appropriate to the insured risk (1) medical data (current or past medical conditions, health status, injury or disability information, relevant personal habits, medical history), (2) criminal record data, criminal convictions, including traffic violations.
Information about the insurance policy, the quotes that individuals receive and the policies they get.
Information about previous claims that may include medical data, criminal record data, and other special categories of personal data.
Information about pending claims that may include medical data, criminal record data, and other special categories of personal data.
Marketing data according to the lawfulness of processing in order to receive advertising from us and from third parties.

2. The purposes of the processing.

AVESTA Insurance uses this personal data to:

Respond to your requests and communicate with you and others in the course of our business.
Allow you to access the information we make available online to users of our services.
Provide you with support and assistance in connection with our services.
To send you important information regarding changes to our products and services, our terms and conditions and other administrative, technical or commercial information.
Make decisions about providing services to you.
Conduct market surveys and analysis, including satisfaction surveys.
To provide you with marketing information (including information about our products or other products and services offered by our selected third party partners) in accordance with the preferences you have expressed.
Allow you to actively participate in and manage our activities, including forums, discussions, seminars, meetings and other events. Some of these activities are subject to additional terms and conditions that may contain additional information about how we use and disclose your Personal Information. We suggest that you read them carefully.
Resolve complaints and manage requests for access or correction of data.
Comply with applicable laws and regulatory requirements (including laws outside your country of residence), such as those relating to the prevention of money laundering and terrorist financing, comply with legal process and respond to requests from public government authorities (including those outside your country of residence).

3. Legal basis of treatment.

The processing of your data by AVESTA Insurance is subject to various legal bases.
We process your data when:
You have given us your consent to do so. You have the right to withdraw this consent to processing as stated in point 4. Future processing based on your consent will then no longer be possible. However, processing operations that were previously carried out by AVESTA Insurance on the basis of your consent will remain valid.
The processing is necessary for the execution of one of your contracts or for the execution of pre-contractual measures taken in preparation for it. It may be necessary, for example, for the provision of advice, the underwriting and administration of your insurance contracts and for claims settlement procedures.
The processing is necessary for the purposes of the legitimate interests pursued by AVESTA Insurance or by a third party. This is the case, for example, when the processing of your data allows us to improve the quality of our support, assistance and response to your requests. It is also the case to promote you
Certain products that could potentially interest you. The same applies when a product would cover a risk to which you are exposed. Processing may also be necessary to combat fraud, ensure network security, etc. These examples do not constitute the exclusive grounds for processing on the basis of the legitimate interests pursued by AVESTA Insurance or by third parties.
The processing is necessary to comply with a legal obligation to which AVESTA Insurance is subject. This includes, but is not limited to, compliance with insurance legislation.
The processing is necessary for the performance of a task in the public interest or in the exercise of public authority, which could potentially be entrusted to AVESTA Insurance.
We remind you that you can assert your rights regarding the processing of your data as described in point 4.
If AVESTA Insurance were to process Personal Data for purposes other than those set out in this Policy, we will provide you with information about the new purpose and any other necessary information before we begin the new processing.
We do not use decision-making techniques based on automated processing that produce legal effects concerning the data subject or significantly affect him or her.

4. The rights you can claim.

If AVESTA INSURANCE group processes your data on the basis of your consent, you have the right to withdraw your consent to the use of your data. In this case, the services provided by AVESTA Insurance may be limited.

You also have the right to request from the data controller (AVESTA Insurance), access to personal data, their rectification or erasure, to limit their processing or the right to their portability and the right not to be subject to a decision based exclusively on automated processing (without human intervention), under the conditions and within the limits set by the aforementioned General Data Protection Regulation (GDPR) and any other legislation in force on the subject.

In addition to the above-mentioned rights, you have the right to object to the use of your data, under certain conditions provided for in the GDPR and other applicable legislation, and at any time with regard to prospecting. You can thus object to the processing of your personal data for direct marketing.
We insist that we are available at info@avesta.be to answer any questions you may have regarding the above rights or their activation.
You can always obtain more information about the legislation concerning the processing of your data from the Data Protection Authority (https://www.autoriteprotectiondonnees.be/). It is also possible to file a complaint.

5. Persons or entities to whom we may transfer your data in order to fulfill the purposes.

AVESTA Insurance may transfer your data for the following purposes

External third party service providers such as insurance companies, surveyors, computer systems service providers, support, hosting, printing service providers and other similar third party vendors and subcontracted service providers who assist us in the performance of our business.
Governmental authorities and third parties involved in a legal action or under a legal obligation.
Other third parties with whom we may share Personal Data in connection with an actual or proposed reorganization, merger, sale, joint venture, assignment, portfolio transfer or other transaction related to all or part of our business.

6. Retention period of your data and protection measures.

AVESTA Insurance stores the personal data processed for the stated purposes for as long as it is necessary in order to comply with legal requirements.

AVESTA Insurance takes appropriate technical and organizational measures that are in compliance with applicable Privacy and Data Protection Laws. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Personal Data you may have with us may have been compromised), please notify us immediately.

When AVESTA Insurance provides Personal Data to a service provider, the service provider will be carefully selected and shall use appropriate measures to ensure the confidentiality and security of the Personal Data.

AVESTA Insurance takes reasonable steps to ensure that the Personal Data processed is reliable for its intended use, and as accurate and complete as necessary to carry out the purposes described in this Policy.

Personal Data are kept for the period necessary to comply with the legal requirements in this regard.

If you provide Personal Data to AVESTA Insurance with respect to other individuals, you agree to: (a) inform the individual of the contents of this Privacy Policy, and (b) obtain legally required consent for the collection, use, disclosure, and transfer (including cross-border transfer) of Personal Data with respect to the individual in accordance with the terms of this Policy.

We review the rules contained in this Policy regularly and reserve the right to make changes at any time to reflect changes in our business and legal requirements. We encourage you to check our website regularly.